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Rules and Guidelines​

Welcome to Nelly’s Playground! To ensure that all our guests have a safe, enjoyable, and memorable experience, we have established the following rules and guidelines. Please read them carefully, as they contain important information about your party booking, safety requirements, and other essential details.

1. General Booking Information

  • Private Parties: All parties at Nelly’s Playground are private. This means that during your scheduled time, you will have exclusive access to the entire facility.

  • Booking Confirmation: A $300 non-refundable retainer is required to secure your booking. The remaining balance is due 30 minutes before the party ends.

  • Gratuity: A 10% gratuity will be added to your final bill. Additional gratuity for your party host is optional but appreciated.

2. Party Packages

  • Included Items: Each package includes specific food, beverages, decorations, and party supplies. Please refer to your chosen package for details.

  • What’s Not Included: Entertainment, additional food/drinks, and custom decorations beyond those specified in the package are not included but may be added for an extra fee. See sections below for more details.

3. Time Slots & Scheduling

  • WEEKENDS: parties starting at 9am,  1pm or 5pm

  • Late Arrivals/Departures: Please arrive and depart on time. Due to other parties and staffing schedules, we won't be able to accommodate late arrival, therefor, your party may forfeit time.

  • Late departures will incur a $50 fee for every additional 15 minutes.

4. Food & Beverages

  • Outside Food: You may bring certain outside foods such as pizza, sandwiches, fruits, vegetables, individually wrapped chips, cake, cupcakes, and other sweets. Ice cream and smash cakes are not allowed. Plug-in appliances and food warmers are prohibited.

  • Catering Fee: A $100 fee applies if you plan to bring catered food into the facility.

  • Additional Food/Drinks: You can add extra pizzas, drinks, and other food items to your party for an additional charge. Contact us for pricing.

5. Decorations

  • Permitted Decorations: Only free-standing decorations are allowed. This includes helium balloons, table centerpieces, and other items that do not require attachment to walls or ceilings.

  • Prohibited Decorations: Pinatas, glitter, confetti, silly string, balloon arches, and backdrops that need to be taped or attached to walls are not allowed.

  • Custom Decorations: If you would like custom decorations, such as personalized backdrops or themed decor, please contact us in advance to discuss options and pricing. Send inspiration pictures before the party to receive an estimate.

  • Table Setup: We provide a kids’ table with 20 chairs, two 6-foot tables for adults with 12 chairs, a 6-foot dessert table, a 6-foot food table, and a coffee table. All tables are covered with plastic tablecloths. 5x7 foot “Happy Birthday” backdrop behind the dessert table.

6. Entertainment

  • Third-Party Entertainment: Any third-party entertainment, such as clowns, magicians, or performers, must be approved by the party coordinator prior to booking. Face-painting is not allowed.

  • Music: We provide YouTube access through our speaker system. You may also bring your own Bluetooth speaker if you prefer your own music selection.

7. Safety Guidelines

  • Waivers: A waiver must be signed for every child under 18 years old. The party host is responsible for ensuring all waivers are completed before the party begins.

  • Supervision: Adult supervision is required at all times during the party. Nelly’s Playground staff are present to assist but are not responsible for supervising children.

  • Socks Required: Socks are mandatory for all children and adults an the play area. If anyone forgets to bring socks, they can be purchased for $2 at the playground.

  • Equipment Use: The playground equipment is designed for children aged 0-7. Older children may use the equipment with some restrictions. Adults are not permitted on any play equipment.

8. Additional Guidelines

  • Cleanliness: Please help us keep the playground clean. No food or drinks are allowed in the play area. We recommend using the tables provided for all eating and drinking.

  • Damages: The party host is responsible for any damages to the facility or equipment caused by the party guests. Please report any accidents or damages to the staff immediately.

  • Lost & Found: Nelly’s Playground is not responsible for any lost or stolen items. Please check the area carefully before leaving.

9. Cancellations & Rescheduling

  • Once you book your party using our online reservation system, you will receive confirmation by email. We will not call you unless there is an issue with your reservation. A retainer is required to make a reservation. The amount of the retainer will be determined by the reservation system based on the dollar amount of the party you have reserved and will be determined by the reservation system. Party time slots will not be held without retainer for any reason. Your retainer is non-refundable when there are 14 days or less to your party date. Your retainer is non-refundable MINUS a $50 Processing and Loss of Business fee if there are 15 days or more remaining to your party date. Cancellations must be requested in writing by replying to all on your party invoice email. Refunds take 10-15 business days to process.

  • You may receive an email with your remaining balance due - please be aware that it is only estimated balance and has not included 10% gratuity or any other add on (extra gratuity is optional).

10. Contact Information

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to make your experience at Nelly’s Playground as smooth and enjoyable as possible!

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